Items in a new and saleable condition may be returned for exchange or refund within Thirty (30) days of purchase.

Any goods that are returned outside of the return period, damaged or sent without documentation will not be accepted and will be returned to the customer.

Artysan cannot be held liable for any returned items that fail to arrive. Artysan will not be liable for any customs or duties charges incurred when returning goods.

Please be advised that we are not able to accept any form of refund or exchange for personalised and bespoke orders.

This policy does not affect your statutory rights.

Return items should be returned to:

3 Broomsgove, Broomsgrove Farm, Pewsey, Wiltshire, SN95LE.

For further enquiries, please email

Changes & Cancellations

We are unable to cancel orders once they have been shipped, therefore if you need to cancel your order we would advise you to contact us immediately after your order has been placed on +44 (0) 207 971 1064

To make any changes to your order, you must contact us immediately after it has been placed and we will discuss the options with you.


Refunds will be processed within 5 working days, to the same card used to pay for your purchase.